Here are some answers to some possible questions regarding our website and our policies. If your query is not addressed here, please feel free to email Bellybean at any time. It's always great to hear from you!
Taxes / Packaging / Shipping
What is the tax structure like?
A 5% GST (Goods & Services Tax) will be applied to all orders being shipped within Canada. In Ontario, Canada a 13% tax will be added (5% GST + 8% together is the HST) where applicable. For information on what is and is not taxed in the province of Ontario, click here.
Shipping outside of Canada is not currently available, but look for it in early 2011. If there is a specific product you are interested in, and you are in the U.S. or elsewhere, please contact us and we'll do what we can to accommodate your request.
The products are all environmentally sound, what about the packaging?
Bellybean uses a biodegradable packing tape, which is made of plant cellulose and a natural rubber adhesive. It's just as strong as regular packing tape, but better for the planet.
As for our boxes, we have sourced a supplier of "irregular boxes"; this means the boxes are brand new, perfectly usable but because of a minor error at the manufacturing stage - as an example - they were rejected by the original client. Instead of buying custom ones, we've decided to go this route. Please re-use and recycle!
We are currently looking to partner with a local, environmentally-focused charity to help off-set carbon emissions due to shipping. Once there is news on that front, we'll be sure to let you know!
How will I know when my order is shipped?
Orders will be shipped within two business days. Once it is shipped, you will receive a tracking number via email. If there are any issues regarding your order, Bellybean will contact you within 24-hours.
What if something is out of stock?
We make every effort to ensure our inventory is fully stocked. However, in the event there is something out of stock you wish to order, email us and we'll reserve the item(s) for you for the next shipment.
Is gift wrap available?
Your order includes recycled kraft tissue paper, which is comprised of 60% post industrial fibres.
Do you have gift certificates or a gift registry?
We have gift certificates available in increments of $25. Bellybean will "snail mail" them to your intended recipient free of charge (Canada only). A paper-less option is also available. Simply click on the option on the page for gift certificates to add in the email address and a personal message.
We also have a "wish list" where customers can select favourite items. Simply copy and paste to e-mail as needed!
Your Privacy & Security
Will Bellybean share my customer information?
No. Any and all customer information is kept on our secure database and will never be shared with a third party, except for shipping purposes (and solely for the delivery of your merchandise) or if required by law.
As for the Bellybean newsletter, you can unsubscribe at any time.